Refund policy

All sales are final. Because every item is made to order, we do not accept returns or exchanges and do not offer refunds for change of mind, incorrect size, or buyer's remorse. Please review sizing details and product descriptions carefully before ordering.

Damaged, defective, or incorrect items
We stand behind our products. If your order arrives damaged, defective, or if you receive the wrong item, contact us at myoasisgarage@gmail.com within 14 days of delivery with your order number and photos of the issue. We will evaluate the problem and make it right with a replacement or refund where appropriate. There is no need to return the item to a physical address unless we specifically request it — simply email us to start the process.

Order cancellations
Orders can only be cancelled if they have not yet entered production. If you need to cancel, contact us as soon as possible at myoasisgarage@gmail.com and we'll do our best to help.

European Union 14-day cooling-off period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition you received it — unworn, unused, with tags, and in its original packaging — and you'll need proof of purchase. To start an EU cancellation, email us at myoasisgarage@gmail.com and we will provide return instructions.

Refunds
Where a refund is approved (for example, for a damaged, defective, or incorrect item, or an eligible EU cancellation), you'll be refunded to your original payment method within 10 business days of us receiving and inspecting the item where applicable. Processing times from your bank or card issuer may add additional days. If more than 15 business days have passed since your refund was approved, contact us at myoasisgarage@gmail.com.